Thanks for using DataQ! Here we describe how we collect, use and handle your information when you use our website https://dataq.ai (the “Website”), and use our software and services (collectively with the Website, the "Products").

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Products. By accessing or using our Products, you agree to this privacy policy. This policy may change from time to time (see Changes below). Your continued use of our Products after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

What and why we collect

We collect and use the following information to provide, improve and protect our Products:

Account

We collect, and associate with your account, information like your name, email address, phone number, payment info, physical address, and account activity. Some of our services let you access your accounts and your information with other service providers.

Products

Our products are designed to make it simple for you to, advertise to your customers or prospects, and work across multiple devices. To make that possible, we store, process, and transmit your information— like customer and business data, transaction history, and campaign data—as well as information related to it.

You may choose to give us access to your customer and business data to make it easy for you to do things like segment and target your customers via advertising. If you do, we'll store those contacts on our servers for you to use.

Usage

We collect information related to how you use our Products, including actions you take in your account (like business rules, API connections, viewing, and moving folders). This helps us provide you with features like version history.

Cookies and other technologies

We use technologies like cookies and pixel tags to provide or services and to improve, protect and promote our Products. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Products, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Products.

We also collect information from and about the devices you use to access the Products. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our site, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to our Website.

How We Use It

We use information that we collect about you or that you provide to us, including any personal, business, and customer information:

  • To present our Products and their content to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Products.
  • To allow you to participate in interactive features of the Products.
  • To identify market trends and recommendations.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about our own and goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact us at privacy@dataq.ai.

With Whom

We may share information as discussed below, but we won't sell it to advertisers or other third parties.

Others working for DataQ

We use certain trusted third parties (for example, providers of customer support and IT services) to help us provide the Products and to improve, protect, and promote the Products. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we will remain responsible for their handling of your information per our instructions.

Other applications

You can also give third parties and partners, such as Facebook, access to your information and account - for example, via our APIs. Just remember that their use of your information will be governed by their privacy policies and terms.

Other users

Our Products provide us with information like your name, profile picture, and email address. We may help collaborators find you and your team by making some of your basic information—like your name, team name, profile picture, and email address—visible to other users on the same domain. We may also aggregate your data and use the results as value add information to our clients.

Law & Order

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of DataQ or our users; or (d) protect DataQ's property rights.

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that our users' data should receive the same legal protections regardless of whether it's stored on our servers or on their computer's hard drive. We will abide by the following values when receiving, scrutinizing and responding to government requests (including national security requests) for our users' data:

Be

  • Be transparent
  • Be responsive

Protect

  • Protect all users and
  • Provide trusted services.

Security and Retention

Security

We have a team dedicated to keeping your information secure and testing for vulnerabilities. In addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account, we continue to work on new features to keep your information safe.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Products, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal or business information transmitted to or via our Products. Any transmission of personal or business information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in our Products.

Retention

We'll retain information you store on our Products for as long as we need it to provide you the services. If you delete your account, we'll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements; and (3) we may retain this information to use anonymously in the aggregate with other user information to assess trends and improve and market the Products.

Where

Around the world. To provide you with the Services, we may store, process and transmit information in the United States and locations around the world - including those outside your country. Information may also be stored locally on the devices you use to access the Services. To the extent the European Union General Data Protection Regulation applies, DataQ is a data processor and complies with the applicable requirements.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield. DataQ complies with the EU-U.S. and Swiss–U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the European Economic Area, and Switzerland to the United States. You can learn more about Privacy Shield at https://www.privacyshield.gov.

DataQ is subject to oversight by the U.S. Federal Trade Commission. JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Privacy Shield compliance — free of charge to you. We ask that you first submit any such complaints directly to us via privacyshield@DataQ.ai. If you aren't satisfied with our response, please contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield. In the event your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles.

Changes

If we are involved in a reorganization, merger, divestiture, or other sale or transfer of some or all of our assets your information may be transferred as part of that deal whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Have questions or concerns about DataQ, our Services and privacy? Contact us at privacy@dataq.ai.